Shipping & Returns
FREIGHT/SHIPPING POLICY
We reserve the right to determine the means of shipping. All orders are shipped F.O.B. ORIGIN (Shipping Point). Shipping charges will be prepaid and added to the invoice of all credit card purchases.
All international orders are shipped via UPS unless otherwise agreed upon prior to shipment. All international orders are priced as UPS transit costs only. The import fees, taxes and duties charged at the destination are not included. We will accommodate all requests to arrange your own shipments within reason.
TERMS AND PLACE OF SALE
We reserve the right to accept or reject any and all orders, regardless of the manner in which the order is made. Orders become valid, and the sale shall be deemed made in West Jordan, Salt Lake County, UT subject to the terms set forth herein. All sales are subject to the laws of the States of UT and venue for all disputes shall be in the courts of UT. No change, modification or revision of your order shall be valid unless agreed to in writing by MK 1 Manufacturing. Any terms and conditions set forth in the buyer's purchase order shall not materially alter terms and conditions set forth herein. Terms: Visa, Master Card, Discover or AMEX F.O.B. West Jordan, UT.
RETURN GOODS POLICY
All returns of merchandise must obtain prior authorization.
In cases of our error, full credit plus return freight charges will be credited. In case of customer error customer is responsible for freight, a 15% restocking charge will be applied.
The following items will NOT be accepted for credit:
- Customized items
- Goods not in original sealed package (or carefully repackaged to ensure safe return in salable condition)
- Specially ordered items
- Goods without a Return Authorization (RA)
- Merchandise more than 60 days old from MK 1 Manufacturing invoice date (or ship date in event of backorder)
- Goods not in salable condition
To receive a Return Authorization Number call your MK 1 Manufacturing customer service representative. Be prepared to provide the following information:
- Our invoice number and date.
- Product description, product number, and serial number (if applicable)
- Reason you wish to return merchandise.
Your customer service representative will give you an RA number. A separate RA number will be provided for each invoice referenced. The RA number authorizes our receiving department to accept the merchandise and must be clearly marked on the outside of the return.
- Enclose a copy of our original invoice and/or packing list.
- Send merchandise freight prepaid. Return Authorization (RA) numbers are valid for 30 days after date issued.
CLAIMS
All claims for damage occurring in transit must be made upon receipt of goods by customer directly to the carrier. Do not accept damaged boxes from any shipper or the claim could be denied. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to MK 1 Manufacturing customer service.
CREDIT POLICY
Government agencies, police and fire departments, authorized volunteer organizations, schools, public institutions, and municipalities may purchase on open account. (If accounts becomes delinquent, a service charge of 2% per month (24% APR), and any collection, court expenses, and/or attorney fees deemed necessary to collect the debt will be added.) Industrial and commercial firms may apply for open account status by using the Agreement and Net_30_Application_MK1.pdf Account Status form. Individuals may purchase by prepaid orders (Money Order), or Master Card, VISA,Discover or AMEX.
DELIVERY
Orders are usually shipped within 48 hours of receipt. Special items take longer. If we are temporarily out of stock, items will be backordered and shipped upon receipt. Continental United States orders are shipped prepaid via United Parcel Service (UPS) unless size or weight limitations dictate otherwise.
PRICING
The prices shown on this web site are as accurate as possible. However, prices are subject to change without notice and will be invoiced with the prices in effect at time of order placement, except in the case of daily specials and sales flyers with specific ending periods. Every attempt will be made to notify you prior to shipment of any price variation so you can make a determination.